Privacy Policy

Last Updated – 01st November 2023 – add current date

Travelbay is fanatical about protecting user’s privacy, we respect and are committed in protecting each user’s privacy.

If you have any questions about our privacy policy you can contact us at

Privacy Policy Overview.

  1. This Policy explains how we may process your information, This Policy may be amended or updated from time to time.
  2. Travelbay and/or a brand of Travelbay India and its parent company  Indiantryst Tours Private Limited and provides travel related services through its website and Mobile application (including but not limited to iOS/Android Applications) (hereinafter collectively referred to as “Booking Platform”).
  3. The terms “Travelbay”, “us”, “our website”, “we” refer to and the terms “you” and “your” refer to you, as a user of The term “personal information” means information that you provide to us which personally identifies you to be contacted or identified, such as your name, email address, mobile number. We may use your email ID and Mobile Number to send you service related Notification, We may also use your email ID and mobile number to send you marketing emails, offering deals & offers, push notification, SMS or IVR call, If you do not want to receive such communication, you may opt out by unsubscribing or informing us over an email.
  4. This privacy policy does not apply to the websites of our business partners, affiliates or to any other third parties, even if their websites are linked to the site. We recommend you to review the respective privacy policy of the other parties with whom you interact.
  5. By browsing, visiting, accessing and/or using the services of the Booking Platform “You” explicitly consents and agrees to our Privacy Policy laid out herein. You also agree that the information furnished by you is lawful, true and correct and does not violate or infringe any laws. In case of any violations, infringement, furnishing of wrongful or unauthorized information, Travelbay (Travelbay India) shall not be liable for the same.

What Categories of Information we may Process.

  1. When you access Travelbay booking platform, we may process the following categories of information about you.
  2. Personal details – Your Username or Login details, email Id, mobile number(s);
  3. Booking Information – Which includes information about your PNR, booking details, co-passengers, travel preferences etc.
  4. Location Information – Precise Geographical location of your device
  5. Demographic Information- Gender, Age, Date of Birth, Nationality.
  6. Purchase and Payment History – Records of Purchases and Price, Invoices, Payment Methods, cardholder or account holder name, Payment Amount and Date.
  7. Other Information that may be requested while you visit, access or use the Booking Platform.
  8. We also collect the data about your internet connection, device and internet browser you used to access our booking platform.
  9. We also collect other kinds of information from you or other sources, which we refer to as “Other Information” in this Policy, which may include but is not limited to:
  10. Browsing history on the Booking Platform
  11. Non-precise information about the approximate physical location (for example, the city) of a user’s computer or device derived from the IP address of such computer or device (“GeoIP Data”).
  12. Device identification (“ID”), which is a distinctive number associated with a smartphone or similar handheld device, but is different than a hardware serial number.
  13. Internet Protocol (“IP”) address, which is a unique string of numbers automatically assigned to your device whenever you access the Internet.
  14. Information collected through the use of cookies, eTags, Javascript, pixel tags, device ID tracking, anonymous identifiers and other technologies.
  15. Device type, settings and software used.
  16. Mobile analytics to understand the functionality of our mobile applications and software on your phone.

Personal Information

  1. We do not seek to collect or otherwise Process your Personal Information. Where we need to Process your Personal Information for legitimate purpose, we do so in accordance with applicable law. Our Services are not intended for use by children
  2. We may share your personal information with third parties for the purpose of providing the Service to you or with third parties offering combined services with Travelbay. If we do this, such third parties use of your information will be bound by this Privacy Policy. We may store personal information in locations outside the direct control of Travelbay (for instance, on servers or databases co-located with hosting providers).
  3. We may disclose your personal information if required to do so by law or if we believe that it is reasonably necessary to comply with a law, regulation or legal request; to protect the safety of any person; to address fraud, security or technical issues; or to protect Travelbay rights or property.
  4. We do not collect or otherwise Process Personal Information about race, religion, sexual orientation or health or any other information in the ordinary course of our business.

How We Protect Your Information

  1. We use reasonable physical, managerial, and technical safeguards to preserve the integrity and security of your personal information. We cannot, however, ensure or warrant the security of any information you transmit to us or guarantee that your information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards.
  2. All payments on the Booking Platform are secured. This means all Personal Information you provide is transmitted using SSL (Secure Socket Layer) encryption. SSL is a proven coding system that lets your browser automatically encrypt, or scramble, data before you send it to us.
  3. All our Booking Platform has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.
  4. In the event that personal information is compromised as a result of a breach of security, we will promptly notify those persons whose personal information has been compromised, in accordance with the notification procedures set forth in this Privacy Policy, or as otherwise required by applicable law.

Right to Collect

  1. By accepting the Terms you agree that we may collect and store your Personal Information as long as you subscribe to or use our Services subject to the limitations set out in this Privacy Policy.
  2. We may collect or obtain User Information about you: directly from you (Ex, when you visit our Booking Platform); when you make your Personal Information public (Ex, if you make a public post about us on social media).
  3. When you download, install or use any of our Services. We may also receive User Information about you from third parties (Ex, our affiliate partners) We may also create User Information about you, such as records of your interactions with us. Travelbay is not responsible for Personal Information you volunteer about yourself in public areas of the Services.
  4. This Policy does not cover the practices of third parties who many provide information about you to Travelbay.

Information Collected Automatically by means of Cookies, Similar Technologies.

  1. When you use our Booking platform, we use session cookies and other tracking technologies to store your username, password and authentication tokens, analyse and customise the service to your preferences, A Persistent cookie remains on your computer / mobile device after you close your browser so that it can be used by the browser on subsequent visits to the booking platform.
  2. You can control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features or functions on the booking platform. Please see ourCookie Policy for more information, including a more in-depth explanation of what cookies are, the different types of cookies used and how to change or delete them.
  3. We may also use other Internet technologies, log files, clear GIFs, and other similar technologies, to deliver or communicate with cookies and track your use of the booking platform. We also may include clear GIFs in HTML-based emails sent to our users to determine whether the message has been opened. As we adopt additional technology, we may also gather additional information through other methods.

Third Parties to whom we disclose Information

  1. Any relevant third Party Service Providers such as an Airline, Service Provider/s who provide the end services.
  2. Outside professional advisors (such as accountants, auditors, or lawyers), subject to binding contractual obligations of confidentiality.
  3. Website traffic analytic providers, data centres.
  4. Legal and regulatory authorities, upon request, or for the purposes of reporting any actual or suspected breach of applicable law or regulation

We do not sell, trade, or otherwise transfer to outside parties your personal information. However, we do transmit your information to trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.

Links to Other Web Sites

Please note that when you click on one of these links, you are redirected to another website for which Travelbay has no responsibility and these third party sites have different privacy policies, we suggest you to read the privacy policy of all such sites as their policies may be materially different from our Privacy Policy.

We therefore have no responsibility or liability for the content and activities of these linked sites. However, we seek to protect the integrity of our site and welcome any feedback about these sites.